Kitchen floor flooded by a burst supply line under the sink
24/7 · Keller & NE Tarrant County

Flooded, burned, or growing mold?
Call now. We aim to be there in 60 minutes.

Best Option Restoration of Keller is a locally owned restoration company with IICRC-certified technicians. We stop the damage tonight, document every reading for your insurance carrier, and rebuild what was lost: one crew, start to finish.

▶ Watch how we work Short explainer videos
6
Google reviews
60 min
Target on-site arrival
14 yrs
Serving NE Tarrant County
IICRC
Certified Firm · WRT/ASD/FSRT
Dispatcher available now

Get a crew rolling

Three fields. We call you back in under 5 minutes, 24/7.

Free on-site assessment · We bill your insurance directly

Do these three things in the first 60 minutes

Damage compounds by the hour. Water wicks up drywall in minutes, and mold can begin colonizing wet material within 24–48 hours. Start here while our crew is en route.

Talk to a dispatcher →
STEP 01

Stop the source

Shut the main water valve or gas line if it's safe to reach. Cut power to affected rooms at the breaker, never step into standing water near outlets.

STEP 02

Photograph before you move anything

Shoot every room, wall and damaged item from two angles. Carriers pay claims on evidence. This is the most valuable ten minutes of your entire claim.

STEP 03

Call us before you call your carrier

We can be on site while you're still on hold. Our moisture map and Xactimate scope reach your adjuster the same day. That's what shortens approvals.

Hand turning the main water valve inside a curbside meter box How-to · 0:05

Shut off your water at the curb

Lift the meter box lid near the street and turn the valve clockwise until it stops.

Safety first

Get out and call 911 if you notice any of these

Once everyone is safe, call us. We'll take it from there.

  • You smell gasLeave now. Don't flip switches.
  • Sparks or a wet breaker panelStay out of the water.
  • A sagging or bulging ceilingIt can come down without warning.
  • Smoke, fire or structural crackingGet everyone outside first.
En español

¿Daños en su casa ahora mismo?

Atendemos las 24 horas, todos los días. Hablamos español y le ayudamos con su reclamo de seguro.

Llame al (972) 357-1931
  1. 1Cierre la llave principal del agua. Normalmente está en el garaje o junto al calentador.
  2. 2Apague la electricidad en los cuartos mojados y no camine en el agua.
  3. 3Tome fotos de los daños antes de mover cualquier cosa.
  4. !Si huele a gas, ve chispas o el techo se está cayendo, salga y llame al 911.

Why homeowners call us first

A local company you can reach directly, with the equipment and training to do the job right.

Local, with backup

Locally owned, nationally backed

You deal with a local owner who picks up the phone. Behind us is the Best Option Restoration Network, with extra crews and equipment when a job is big.

Faster drying

Heat plus dehumidifiers

Fans alone only move air around. We add controlled heat and dehumidifiers to pull water out of walls and floors, so your home dries faster and more of it can be saved.

Certified

IICRC-certified technicians

Trained and certified in water damage restoration, structural drying and fire and smoke restoration.

Bilingual

English or Spanish

Explain the damage, review the work and go through your claim in the language you're most comfortable with.

Hablamos español.

Services

Restoration services in Keller

Water damage is our specialty. The same local crew also handles fire, storm, mold and sewage damage, then rebuilds what was lost.

Straight answers

What homeowners ask us at 2am

Answered the way we'd answer at your front door.

Key facts at a glance
Response time60-minute target, 24/7/365
CertificationsIICRC Certified Firm · WRT, ASD, FSRT
Texas licensingTDSHS asbestos · mold 25+ sq ft via TDLR-licensed partner
InsuranceAll major carriers · direct billing
Inspection costFree, on site, no obligation
Typical drying time3–5 days to dry standard
Service areaKeller, Southlake, Roanoke, Trophy Club, NRH +6

The three categories of water damage

Category determines what can be dried and what must be removed, per the IICRC S500 standard.

CAT 1 Clean water: supply line, tap, water heater. Most materials can be dried in place.
CAT 2 Gray water: dishwasher, washing machine, toilet overflow with urine but no feces. Carpet pad and some porous materials come out.
CAT 3 Black water: sewage, ground surface water, flooding. Full PPE, containment, and removal of porous materials is required.
How fast can a crew get to my home?+

A person answers, not a call center. Crews stage across northeast Tarrant County, so our target is on site within 60 minutes anywhere in Keller, Southlake, Watauga, North Richland Hills, Roanoke, Trophy Club, Haslet, Grapevine, Colleyville, Flower Mound or north Fort Worth. Extraction usually begins within the first hour of arrival.

Does homeowners insurance cover this?+

Most Texas homeowners policies cover sudden, accidental water damage: a burst supply line, a failed water heater, an overflowing appliance. Long-term seepage, deferred maintenance and flood are typically excluded (flood needs separate NFIP coverage). We document moisture readings, photos and a line-item Xactimate scope, then bill your carrier directly, so you handle one deductible instead of a stack of invoices.

How long does the whole process take?+

Structural drying runs 3–5 days with daily moisture logs. Mold remediation adds 2–5 days depending on affected square footage and clearance testing. Reconstruction depends on scope: roughly a week for a single bathroom, 4–8 weeks for a whole-floor rebuild. You get a written schedule after the assessment, not a guess on the phone.

Do I need mold testing before remediation?+

In Texas, a project affecting 25 contiguous square feet or more requires a licensed mold assessment consultant to write the protocol and a separately licensed remediation contractor to perform the work. We clean up smaller areas ourselves; at 25 sq ft or more we bring in licensed professionals for both roles and coordinate them so nothing stalls.

What does an inspection cost?+

Nothing. On-site assessment, thermal imaging, moisture mapping and the written scope are free whether or not you file a claim or hire us. You will never get a firm price over the phone for work nobody has seen. Anyone quoting that way is guessing.

Can I just dry it myself with fans?+

Box fans move air but don't remove water vapor, so moisture migrates into wall cavities, sill plates and insulation instead of leaving the building. Professional drying pairs air movers with dehumidification and daily meter readings to prove materials reached dry standard, which is also the documentation your carrier wants to see.

The process

Five steps from the call to the keys

B.O.R. Restoration dispatcher taking an emergency call as a crew truck rolls out
Technician scanning a water-stained wall with a thermal camera and moisture meter
Technician extracting water from carpet with air movers and a dehumidifier running behind containment
Best Option Restoration technician holding a tablet with drying equipment and flood-cut walls behind him
Best Option Restoration crew mudding new drywall and measuring for baseboard trim
01 Hour 0

A live dispatcher, then a truck

You reach a person, not a queue. We take the address and damage type, give you safety instructions on the call, and send the nearest crew while we're still talking.

What you get at this step

Confirmed crew and ETA, plus what to shut off before we arrive.

On the truck

The equipment that shows up at your door

Rental fans can't do this. Every truck carries the same metering and drying package, so the crew that arrives at 2am is equipped to finish the job.

Truck-mount extractor

Truck-mount extractor

Pulls standing water out by the hundreds of gallons before drying even starts.

LGR dehumidifier

LGR dehumidifiers

Removes the water vapor fans only move around. This is what actually dries a house.

Thermal imaging camera

Thermal imaging

Finds the wet footprint inside walls and under floors before anyone cuts.

HEPA negative air machine

HEPA negative air

Keeps mold spores and soot inside containment instead of in your HVAC.

Moisture meter reading

Penetrating meters

Daily readings that prove dry standard, the documentation carriers pay against.

Insurance claims

We document the claim so you can focus on your family

Claims get denied or underpaid for one reason: thin documentation. Our crews build the file from minute one, and we work with every major carrier.

✓Xactimate line-item estimating your adjuster already trusts
✓Daily moisture and psychrometric logs proving drying to standard
✓Direct carrier billing: on a covered claim you typically pay only your deductible and any upgrades you choose
✓Supplement requests filed when hidden damage surfaces mid-project
✓Experience with every major insurer, plus NFIP flood claims
Start a documented claim
Technician showing a moisture reading on a tablet to a homeowner

We bill directly to every major carrier

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Reviews

Reviews & recent work in Keller

Google reviews →
★★★★★
Water heater let go in the garage on a Sunday night and I was totally panicking. They picked up on the second ring, had a crew here in under an hour, and walked me through every step. House was dry by Thursday. Can't recommend these guys enough.
Jessica M. · Keller
★★★★★
Honestly the best part was they dealt with our insurance adjuster so we didn't have to. Super friendly crew, kept the place clean, and actually explained what all those fans and meters were doing. Felt like they really cared.
Mark & Tina R. · Keller
★★★★★
Had a nasty hailstorm tear up our roof and water started coming through the ceiling. They tarped it same day and handled the whole repair start to finish. You'd never know anything happened. 10/10 would call again (hopefully won't need to lol).
Brandon K. · Keller
Technician extracting water from a bathroom floor after a burst supply line

Hidden Lakes · Burst supply line

Upstairs bathroom line burst while the family was at work. On site in 52 minutes, water extracted that night, and the house was fully dry in 3 days.

Technician checking moisture under kitchen cabinets with a drying system after a dishwasher leak

Bear Creek · Kitchen dishwasher leak

Slow leak under the dishwasher soaked the subfloor. We pulled the toe kicks, dried it in place, and saved the cabinets. Back to normal in 4 days.

Crew member securing a tarp over a hail-damaged roof

Marshall Ridge · Hail & roof leak

Spring hail cracked shingles and water came through the living room ceiling. Tarped the same afternoon, dried out, and roof plus drywall rebuilt in 2 weeks.

Watch

See what we actually do, before you have to call

Short explainer videos showing how we work, from the first call to a dry, rebuilt home.

Best Option Restoration crew arriving with drying equipment, greeting a homeowner at her flooded front door OUR FIRST 90 MINUTES

Inside a water loss: our first 90 minutes

A two-person crew arrives with drying gear on the truck. Then we:

1. Find the source 2. Map hidden moisture 3. Extract standing water 4. Set up drying equipment
Technician in a white protective suit, respirator and goggles closing a plastic containment wall, with a blue air scrubber running inside

Why mold work gets sealed off

Plastic walls and an air scrubber keep mold spores inside the work area and out of the rest of your home.

Technician aiming a thermal camera at a dry-looking ceiling; the screen shows a cool blue patch of hidden moisture

Finding water you can't see

The ceiling looks dry. The thermal camera shows the cool blue patch where water is hiding.

Gloved technician pressing a moisture meter against lower drywall while an air mover runs along the baseboard

How we prove your house is dry

We check the walls with a moisture meter every day and log each reading until they're back to normal.

Who shows up

Locally owned, certified, accountable by name

Best Option Restoration of Keller is locally owned and part of the Best Option Restoration Network. You get a local owner who answers the phone, walks the job and stands behind the rebuild, with the network's extra crews and equipment behind us on big losses.

IICRC-certified technicians Mold work to TDLR rules TDSHS Asbestos Licensed Licensed & insured Hablamos español
Meet the team & see our credentials →
Owners in front of the Best Option Restoration sign
Local know-how

What damages Keller homes

North Texas weather is predictable enough to plan for. Here's what we see in Keller through the year.

Winter

Frozen pipes

Pipes in attics and outside walls burst in hard freezes, as thousands did in February 2021.

Spring

Hail and storms

Hail damages roofs you can't see from the ground. The next big rain shows up as a ceiling stain.

Summer

Hidden leaks and mold

A slow leak behind a shower or under a sink, plus summer humidity, is how most mold starts.

Year-round

Water heaters and slab leaks

Many two-story Keller homes have the water heater in the attic, and clay soil strains pipes under the slab.